We wanted to make a quick announcement and share that we are currently working through inquiries through our customer service department as quickly as possible! We understand concerns about parcels/packages being processed and fulfilled. If the order is confirmed and you receive a confirmation email, rest assure, the order is being processed and shipped out as soon as possible!
We've gone ahead and deactivated our chat on the site temporarily as our focus is to respond to concerns via email with our guests that have created a support ticket on our site. If you'd like, you can browse our help center (found here http://bit.ly/2hg9Mfn) for common questions and answers we are asked as it may be more convenient for you to use this way. On this interface, you can also find support tickets where if you can provide us with the pertinent information regarding your order, we can respond back to you via email!
We appreciate everyone's patience as we handle and cater to our guests' concerns and work to providing you a better experience at The Timeless Store.